POLICIES

All bookings will require a deposit upon booking to secure the appointment. This is fully redeemable towards treatments or products.

Online bookings are not confirmed until deposit has been successfully paid. 

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CANCELLATIONS

We value each and every one of our clients and their time - therefore we have a strict 48 hour cancellation policy. 

Should you cancel or reschedule your appointment with less than 48 hours notice, 50% of your total treatment cost will be charged.

Rescheduling before 48 hours: The deposit will be credited towards the new appointment date. One reschedule is allowed before deposit gets charged as a cancellation fee.

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NO SHOWS

No shows will not be tolerated. Any no show appointments will result in 100% of the total treatment fee being charged and unfortunately be blocked from being able to rebook a future appointment. 

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LATE

Running more than 15 minutes late to your appointment will result in your treatment being automatically cancelled and 50% of the total treatment cost being charged as a late fee. 

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TREATMENT PACKAGES

All purchased packages have a 12 month expiry period- unless otherwise discussed with management. No packages are able to be used past an expiry date. Expiry dates will be discussed at time of purchase.